FAQ
Q: When will my order arrive?

A: We usually ship within 2 to 7 days after payment is completed.

We use Yamato Transport for delivery. The following services are available depending on the product size:

Takkyubin (standard items): Delivered the next day or day after shipping (varies by region)

Nekoposu (small items): Delivered to your mailbox in about 3 to 7 days from shipping
Q: How much is shipping?

A: Domestic shipping is a flat rate of 660 yen (tax included) nationwide. Free shipping for purchases over 20,000 yen.

International shipping varies depending on the destination region. Click here for details → https://heavyjapan.net/pages/shipping
Q: Can I specify a delivery date?

A: We do not offer delivery date selection. Please check the tracking number in the email we send you after shipping is complete and contact Yamato Transport directly.
Q: How much is the fee for Cash on Delivery (COD) purchases?

A: The COD fee is 330 yen (tax included). Please pay the delivery person the total amount, which includes the 330 yen fee, after shipping is complete.
Q: Can I exchange sizes?

A: We can only accept size exchanges if the item is in stock.

Please note that exchanges cannot be made in the following cases:

・If the product tag is lost or damaged
・If there are signs of use, such as damage, dirt, or odors
・If more than 7 days have passed since delivery
Q: Can I return the product?

A: We do not accept cancellations or returns due to customer convenience.
Q: Can I get gift wrapping?

A: Gift wrapping is not available.
Q: The item that was previously available is no longer available. Will it be available again?

A: Items are rotated regularly, and some may not be restocked.

Please let us know if you would like an item to be restocked here:
https://forms.gle/zkcQNgJmTJ5rMnPq8
Q: Can I have pants hemmed or repaired?

A: We offer repair services for heavy products. Please feel free to consult us for hemming, tack button replacement, zipper replacement, and more.

Details and price estimates → https://heavyjapan.net/pages/repair
Q: I haven't received my order confirmation email.

A: If you do not receive a confirmation email after placing your order, please check the following:

・Is your email address entered correctly?
・Has the email been sorted into your spam folder?
・Have you set up domain-specific reception?

If you are using a mobile carrier email address (docomo / au / SoftBank), the email may be blocked by your spam filter. Please check your domain-specific reception settings for your respective carrier.

If the issue is not resolved, please contact us via chat.
Q: I would like to change my registered address and phone number.

A: After logging in from the account icon in the upper right corner of the site, you can change it by going to "Confirm/Change Registered Address" → "Edit."
Q: I want to change the email address I registered.

A: You can change it by following the steps below:

  1. Log in to your account
  2. Go to "Account Information" or "Profile Settings"
  3. Click "Edit" or "Change" in the email address field
  4. Enter your new email address and current password
  5. Save

After the change, a confirmation email will be sent to your new email address. Click the link in the email to complete the process.

If you have any questions, please contact us via chat.
Q: Can I cancel after placing an order?

A: We do not accept cancellations after an order has been confirmed. Please check your order carefully before placing it.
Q: Can I get a receipt/invoice?

A: Your order confirmation email can be used as a receipt. If you need to change the addressee, please contact us via chat.

We also support the issuance of qualified invoices. Registration number: T6810505169185 Your order confirmation email can be used as a receipt. If you need to change the addressee, please contact us via chat.

We also support the issuance of qualified invoices. Registration number: T6810505169185