Q: How much is the shipping fee?
A: Delivery within Japan is 600 yen (including tax) nationwide. Free shipping for purchases over 11,000 yen (tax included).
Shipping to overseas will vary depending on weight and region.
Note: [Yamato Transport ¥600] may be selected even if the total amount is 11,000 yen or more. You can change it to Free Shipping by pressing the pull-down button.
Q: What are the fees for COD purchases?
A: The fee for cash on delivery purchases is 330 yen (including tax).
Please pay the total amount plus the handling fee of 330 yen to the delivery person.
Q: I used to have something that no longer sells. Will it be on sale again?
A: The items in the store change seasonally and regularly.
Some items may suddenly be resold, but some items may never be produced again.
We have prepared a request form for additional production and resale of items.
Please let us know your request here.
Q: Can I exchange the size?
A: If the size you want is in stock in our store, you can exchange it.
Please note that exchanges cannot be accepted in the following cases.
・If the product tag is lost or damaged ・If the product has a feeling of use such as damage, stains, or odors ・Products that have been delivered for more than 7 days
Q: Can I specify the delivery date?
A: We do not ship on a specified delivery date at our store.
If you have specified a delivery date, please contact Yamato Transport with the tracking number that will be sent to you in the shipping completion email.
Q: Do you accept returns?
A: We do not accept cancellations or returns due to the convenience of the user after the order has been confirmed.
Q: I haven't received my order confirmation email.
A: After completing an order, we always send an "order confirmation email" from our store.
If you do not receive an email from our store after placing your order, please check the following.
・Is there a mistake in the registered e-mail address? ・Is the domain specified reception setting not set? ・Is the e-mail not delivered to the spam folder?
Also, customers using mobile email addresses (docomo/au/softbank carrier email) may have been rejected by the spam filter.
Please check the following email settings [Domain specified reception settings/how to cancel].
Q: Can you do gift wrapping?
A: We do not offer special gift wrapping or delivery.
Q: Can you hem and repair pants?
A: We do not accept this at our store. Please ask a general repair shop.
Q: I want to change my registered address and phone number.
A: You can check, change, or delete your name, address, and contact information by logging in from the [≡] mark on the upper left of the store, and then clicking [Confirm/change registered address] → [Edit] .
For any other questions, please contact us here.