FAQ
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Q: When will my order arrive?
A: Normally, your order will be shipped within 7 days of the order date.
Shipping will be handled by Yamato Transport, and if using courier delivery, delivery will take 1 day (delivery the next day after shipping) or 2 days (delivery the day after) depending on the delivery location.
For smaller items, we use a service called Kuroneko Yu-Packet, which utilizes Japan Post's delivery network.
Once you place your order and the shipping procedures are completed, the postal worker will deliver it to your mailbox within 3 days to 1 week.
Q: Can I specify a delivery date?
A: We do not offer delivery on specified dates.
If you wish to specify a delivery date, please contact Yamato Transport with the tracking number provided in the shipping completion email.
Q: How much is shipping?
A: Shipping within Japan is a flat rate of 660 yen (tax included) nationwide.
Shipping outside of Japan varies depending on weight and region.
Q: How much is the fee for Cash on Delivery (COD) purchases?
A: The handling fee for cash on delivery purchases is 330 yen (tax included). Please pay the total amount plus the handling fee of 330 yen to the delivery person.
Q: Can I exchange sizes?
A: If we have the size you want in stock, you can exchange it.
Please note that exchanges will not be accepted in the following cases:
・If the product tag is missing or damaged ・If the product shows signs of use such as damage, staining, or odor ・If more than 7 days have passed since delivery
Q: Can I return the product?
A: We do not accept cancellations or returns due to customer convenience after an order has been confirmed.
Q: Can I get gift wrapping?
A: We do not offer special gift wrapping or delivery services.
Q: The item that was previously available is no longer available. Will it be available again?
A: The items in the store change regularly and seasonally.
While some items may suddenly be resold, some may never be produced again.
We have prepared a request form for additional production and resale of items.
Please let us know your requests here.
https://forms.gle/zkcQNgJmTJ5rMnPq8
Q: Can I have pants hemmed or repaired?
A: We do not offer this service at our store. Please contact a regular tailor.
Q: I haven't received my order confirmation email.
A: After you complete your order, we will always send you an "order confirmation email."
If you do not receive an email from our store after placing your order, please check the following.
・Make sure the email address you registered is correct. ・Make sure you have not set up domain-specific reception. ・Make sure the email has not arrived in your spam folder.
In addition, if you are using a mobile email address (docomo/au/softbank carrier email), your email may have been rejected by a spam filter.
Please check the email settings below [How to set up and cancel domain-specific reception].
Q: I would like to change my registered address and phone number.
A: Please log in using the [≡] mark at the top left of the store, and then click [Confirm/Change Registered Address] → [Edit] to confirm, change, or delete your name, address, and contact information.
Q: I want to change the email address I registered.
A: If you wish to change your email address, please fill in your new email address and contact us using the inquiry form below.
Once verified, your account information will be updated.