FAQ
Q: When will I receive my order?
A: Normally, we will ship your order within 7 days from the day you place your order.
Shipping will be done by Yamato Transport, and depending on the delivery location, delivery will take one day (delivery the next day after shipping) or two days (delivery two days after shipping) depending on the delivery location.
For smaller items, we will use a service called Kuroneko Yu Packet, which uses Japan Post's delivery network.
Once you place your order and complete the shipping process, a post office delivery person will deliver it to your mailbox within 3 days to 1 week.
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Q: How much does shipping cost?
A: Shipping within Japan is a flat rate of 600 yen (tax included) nationwide. Free shipping for purchases over 11,000 yen (tax included).
Shipping overseas will vary depending on weight and region.
Note: [Yamato Transport ¥600] may be selected even if the total amount is 11,000 yen or more. You can change it to [Free Shipping] by pressing the drop-down button. 
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Q: What is the fee for cash on delivery (COD) purchases?
A: The handling fee for cash on delivery purchases is 330 yen (tax included).
Please pay the total amount plus the handling fee of 330 yen to the delivery person.
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Q: The item I used to have is no longer on sale. Will it be sold again?
A: The items in the store change regularly depending on the season.
Some items may be suddenly resold, but some items may never be produced again.
We have prepared a request form for additional production and resale of items.
Please let us know your requests here.
https://forms.gle/zkcQNgJmTJ5rMnPq8
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Q: Can I exchange sizes?
A: If our store has the size you want in stock, you can exchange it.
Please note that we cannot accept exchanges in the following cases.
- If the product tag is lost or damaged - If the product shows signs of use, such as damage, stains, or odors - If the product has been delivered for more than 7 days
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Q: Can I specify the delivery date?
A: Our store does not ship items with a specified delivery date.
If you have specified a delivery date, please contact Yamato Transport with the tracking number provided in the shipping completion email.
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Q: Can I return the product?
A: Once an order has been confirmed, we do not accept cancellations or returns due to the user's convenience.
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Q: I did not receive an order confirmation email.
A: After completing your order, our store will always send you an "Order Confirmation Email".
If you do not receive an email from our store after placing your order, please check the following.
・Is there a mistake in the registered email address? ・Has the domain-specific reception settings been set? ・Has the email arrived in your spam folder?
Additionally, if you are using a mobile email address (docomo/au/softbank carrier email), your email may be blocked by your spam filter.
Please check the email settings below [Domain designated reception settings/cancellation method].
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Q: Can you gift wrap it?
A: We do not provide special gift wrapping or delivery services.
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Q: Can you hem or repair the pants?
A: This is not available at our store. Please contact a general repair shop.
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Q: I would like to change my registered address and phone number.
A: You can check, change, or delete your name, address, and contact information by logging in from the [ ≡] mark at the top left of the store and selecting [Confirm/Change Registered Address] → [Edit].
For any other questions, please contact us here.